Diploma in Customer Services, Passenger and Ground Services
75 % Online, 25 % Offline- AASSC Certification
A Diploma in Customer Services, Passenger and Ground Services prepares you for a fast-paced career in the aviation and travel industry. This program focuses on managing airport operations and delivering high-quality passenger experiences.Core Training Focus
Programme Overview
A Diploma in Customer Services, Passenger and Ground Services is a specialized vocational program that prepares you for airline and airport operations, delivered through a hybrid model of 75% offline practical training and 25% online theoretical learning.
Duration
480 Hours
Key Focus Areas
- Passenger Services, Ramp Operations & Airport Ground Handling
- Flight Dispatch Protocols, Meteorology & Flight Planning
- Inflight Management, Cabin Safety & Customer Excellence
- AASSC Skill Standards & Industry Certification Competencies
Career Pathways
Upon successful completion of this program, graduates can pursue key roles in the aviation industry including:
What You'll Learn:
- Passenger Processing
- Service Excellence
- Airport Logistics
- Aviation Safety
- Industry Software
This course includes:
Course Content
10 Modules with Weekly Coverage
Introduction to Aviation Industry (20 Hours)
Module 1
Overview & Regulatory Principles of Introduction to Aviation Industry (20 Hours)
View
45 Mins
Practical Guidelines & Operational Protocols
View
60 Mins
Customer Service Excellence (30 Hours)
Module 2
Overview & Regulatory Principles of Customer Service Excellence (30 Hours)
View
45 Mins
Practical Guidelines & Operational Protocols
View
60 Mins
Passenger Handling Services (80 Hours)
Module 3
Overview & Regulatory Principles of Passenger Handling Services (80 Hours)
View
45 Mins
Practical Guidelines & Operational Protocols
View
60 Mins
Ramp Handling Operations (90 Hours)
Module 4
Overview & Regulatory Principles of Ramp Handling Operations (90 Hours)
View
45 Mins
Practical Guidelines & Operational Protocols
View
60 Mins
Cargo Handling (90 Hours)
Module 5
Overview & Regulatory Principles of Cargo Handling (90 Hours)
View
45 Mins
Practical Guidelines & Operational Protocols
View
60 Mins
Aviation Safety & Security (60 Hours)
Module 6
Overview & Regulatory Principles of Aviation Safety & Security (60 Hours)
View
45 Mins
Practical Guidelines & Operational Protocols
View
60 Mins
Dangerous Goods Awareness (20 Hours)
Module 7
Overview & Regulatory Principles of Dangerous Goods Awareness (20 Hours)
View
45 Mins
Practical Guidelines & Operational Protocols
View
60 Mins
Computer Applications (20 Hours)
Module 8
Overview & Regulatory Principles of Computer Applications (20 Hours)
View
45 Mins
Practical Guidelines & Operational Protocols
View
60 Mins
Contact Us:
- Contact us on +91 8097461328
Commonly Asked Questions
This program is designed to prepare you for a fast-paced career in the Aviation and travel industry. It focuses heavily on managing Airport Ground Operations and mastering the skills needed to deliver high-quality passenger experiences.
The course runs for 6 months and includes powerpoint abd video lessons to guide you through the theoretical and practical concepts.
Yes. The course goes beyond textbook learning by including practical simulations, aviation software training, and grooming & etiquette sessions to ensure you are industry-ready.
Absolutely. The curriculum includes dedicated modules for interview preparation, alongside opportunities for internships and industry placements to help you transition smoothly into a professional role.
Yes, the program features an IATA-aligned curriculum (International Air Transport Association), ensuring that the training you receive meets International Aviation standards.