Diploma in Customer Services, Passenger and Ground Services-Hybrid
75 % Online, 25 % Offline- AASSC Certification
A Diploma in Customer Services, Passenger and Ground Services prepares you for a fast-paced career in the aviation and travel industry. This program focuses on managing airport operations and delivering high-quality passenger experiences.Core Training Focus
Programme Overview
A Diploma in Customer Services, Passenger and Ground Services is a specialized vocational program that prepares you for airline and airport operations, delivered through a hybrid model of 75% offline practical training and 25% online theoretical learning.
Duration
6 months-480 Hours
What You'll Learn:
- Passenger Processing
- Service Excellence
- Airport Logistics
- Aviation Safety
- Industry Software
This course includes:
Course Content
10 Modules with Weekly Coverage
Introduction to Aviation Industry (20 Hours)
Module 1
Aviation Basics (9 hours)
Airport Organization (9 Hours)
Customer Service Excellence (30 Hours)
Module 2
Customer Service Fundamentals (7 Hours)
Communication Skills (7 Hours)
Personality Development (7 Hours)
Handling Difficult Customers (7 Hours)
Practical (2 Hours)
Passenger Handling Services (80 Hours)
Module 3
Reservations (15 Hours)
Check-in Procedures (15 Hours)
Baggage Handling (14 Hours)
Boarding Procedures (14 Hours)
Arrival Services (14 Hours)
Special Passenger Handling (14 Hours)
Practical (4 Hours)
Ramp Handling Operations (90 Hours)
Module 4
Airside Safety (17 Hours)
Aircraft Ground Handling (17 Hours)
Ground Support Equipment (GSE) (17 Hours)
Aircraft Turnaround (17 Hours)
Aircraft Loading (17 Hours)
Practical (5 Hours)
Cargo Handling (90 Hours)
Module 5
Air Cargo Fundamentals (14 Hours)
Cargo Documentation (14 Hours)
Cargo Acceptance (14 Hours)
Warehouse Operations (14 Hours)
Special Cargo (14 Hours)
Cargo Delivery (14 Hours)
Practical (6 Hours)
Aviation Safety & Security (60 Hours)
Module 6
Aviation Security (28 Hours)
Aviation Safety (28 Hours)
Practical (4 Hours)
Dangerous Goods Awareness (20 Hours)
Module 7
Dangerous Goods Regulations (DGR)
Classification of dangerous goods
Hazard labels
Packaging
Documentation
Emergency procedures
Reporting incidents
Computer Applications (20 Hours)
Module 8
MS Word , MS Excel , MS PowerPoint
Email communication
Internet usage
Airport software overview
Departure Control Systems (DCS)
Reservation system basics
Business Communication (20 Hours)
Module 9
Spoken English
Aviation terminology
Interview skills
Group discussion
Presentation skills
Report writing
Business correspondence
GROOMING (50 HOURS)
Module 10
INTRODUCTION TO PROFESSIONAL GROOMING
PERSONAL HYGIENE (4 HOURS)
HAIR GROOMING (4 HOURS)
UNIFORM STANDARDS (2 HOURS)
PROFESSIONAL MAKEUP (FEMALE) (3 HOURS)
GROOMING FOR MALE STAFF (2 HOURS)
DRESS CODE AND ACCESSORIES (2 HOURS)
BODY LANGUAGE (4 HOURS)
PROFESSIONAL ETIQUETTE (4 HOURS)
COMMUNICATION SKILLS (4 HOURS)
EMOTIONAL INTELLIGENCE AND PROFESSIONAL BEHAVIOUR (3 HRS)
STRESS MANAGEMENT (2 HOURS)
INTERVIEW GROOMING (4 HOURS)
PRACTICAL ACTIVITIES (4 Hours)
RESUME MAKING AND INTERVIEW PREPARATION (6 Hours)
Contact Us:
- Contact us on +91 8097461328
Commonly Asked Questions
This program is designed to prepare you for a fast-paced career in the Aviation and travel industry. It focuses heavily on managing Airport Ground Operations and mastering the skills needed to deliver high-quality passenger experiences.
The course runs for 6 months and includes powerpoint abd video lessons to guide you through the theoretical and practical concepts.
Yes. The course goes beyond textbook learning by including practical simulations, aviation software training, and grooming & etiquette sessions to ensure you are industry-ready.
Absolutely. The curriculum includes dedicated modules for interview preparation, alongside opportunities for internships and industry placements to help you transition smoothly into a professional role.
Yes, the program features an IATA-aligned curriculum (International Air Transport Association), ensuring that the training you receive meets International Aviation standards.